UX Consulting: Build better design processes

• Actionable UX strategy roadmap
  A clear, high-level plan that shows where your design efforts should focus to deliver the biggest business impact and ROI - with practical steps, not theory.

• Optimized design workflow
  Concrete recommendations for improving how your design team works day-to-day, including tools, roles, communication, documentation, and developer handoff.

• Team skill-gap analysis
  A detailed assessment of your team’s strengths, weaknesses, and capability gaps - along with guidance on upskilling, restructuring, or refining responsibilities to improve performance.

• Clear success metrics
  Defined, measurable KPIs and analytics setups that let you track progress, validate improvements, and prove the value of your UX initiatives.

• Custom design system guidance
  A tailored plan for creating or improving your design system - helping your team work faster, stay consistent, and scale design more efficiently across future projects.

UX consulting isn’t just an add-on service - it’s a strategic investment in how your organization builds products. It helps you eliminate bottlenecks fast, improve the way your teams work, and make sure every design effort is aligned with real, measurable business goals.

By working with experienced consultants, your team gains new skills, frameworks, and ways of thinking that strengthen your internal capabilities. At the same time, potential risks and gaps in the product or process are identified early - helping you avoid costly missteps and increasing your chances of long-term product success.

Our consulting approach is structured into phases that allow us to understand your organization in depth, deliver strong strategic guidance, and help you implement meaningful, lasting change.

1. Diagnosis & deep dive
We start with stakeholder interviews and a thorough audit of your current UX processes. The goal is to understand how your teams work today, where bottlenecks appear, and how these challenges connect to your broader business objectives.

2. Strategy & roadmap
Based on our findings, we define the optimal UX strategy and translate it into a clear, prioritized roadmap. This roadmap outlines practical, step-by-step actions for improving your design processes and workflows.

3. Implementation & improvement
Here, we move from strategy to action. We support your team in rolling out new tools, improving documentation standards (including design systems), and strengthening collaboration between design, product, and engineering.

4. Knowledge transfer & coaching
Through targeted workshops and coaching sessions, we share methods, best practices, and frameworks directly with your team - helping them become confident, independent, and capable of sustaining the new way of working.

5. Measurement & sustainment
Finally, we define measurable KPIs and configure analytics to track the impact of every change. This ensures your improvements aren’t just implemented - they continue to create real, long-term business value.

Investing in strategic UX consulting delivers clear, measurable improvements to the way your organization builds products. It strengthens your processes, reduces inefficiencies, and helps your team create better user experiences with greater confidence and consistency.

Here are some of the key benefits:

• A custom, repeatable design process
  Build a clear, efficient UX process that fits your team structure, technology stack, and business rhythm - and can be repeated across future projects.

• Less friction, faster delivery
  Reduce delays, remove misunderstandings between design and development, and speed up your time-to-market.

• A stronger, more capable internal team
  Through coaching and hands-on collaboration, your team becomes more independent, skilled, and confident in making design decisions.

• Higher profitability and ROI
  Better processes, smarter decisions, and tighter collaboration lead to a significantly stronger return on your design investments.

UX consulting is especially valuable when you’re facing strategic challenges or recurring UX problems that hold back growth. These are some of the typical questions we help teams answer:

• Product maturity - “How can we improve our app’s experience to increase retention and make users genuinely happier?”

• Value communication - “How do we clearly communicate our product’s value so users immediately understand why it matters?”

• Competitive positioning - “How can we differentiate ourselves through a stronger, more distinctive user experience?”

• Conversion optimization - “What specific steps should we take to design a landing page that converts better?”

• Quality assurance - “How can we identify usability issues with confidence and confirm whether our current design contains critical flaws?”

Ready to streamline your design process and remove the bottlenecks holding your team back? Don’t let slow workflows limit your growth - now is the perfect time to start the transformation.

Book a 30-minute consultation to discuss your organization’s specific UX challenges. We’ll outline the precise next steps, suggest the ideal UX strategy services, and propose a targeted kickoff workshop tailored to your needs.

We specialize in delivering high-impact UX design for solutions across three core strategic sectors:

• Industrial companies

• Fintech companies

• Software houses

Review our UX/UI portfolio to see how we tackle strategic challenges and drive success through design leadership.

• One-Click  checkout with BillCloud®: A successful UI redesign case study focusing on UI transformation that resulted in a significant conversion boost for a key Fintech client.

• One Stop-Shop for Industrial robotics solutions: A project demonstrating user experience improvement through streamlined information architecture for complex industrial solutions.

• Industry 4.0 in practice: monitoring industrial drive fleets: A clear example of how strategic UX/UI design is applied to provide engineers with enhanced data access, crucial for industrial monitoring.

Explore all case studies

Is your current design process holding you back? Get external expertise to maximize your team's output.

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Book a 30-minute expert UX consultation now. We will map your operational bottlenecks, identify the quickest wins, and propose a data-driven path toward sustainable UX process improvement.

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Here are the most common questions about our UX strategy services - and how they help teams improve the way they design, collaborate, and deliver products.

• What are UX consultations?

UX consultations are focused, strategic sessions designed to improve your product’s user experience, strengthen usability, and make your internal processes work more efficiently. During a consultation, we usually start with an exploratory audit-style discussion to uncover key design challenges and workflow bottlenecks.

From there, we work with you to clarify your business objectives, define user goals, and understand the outcomes you’re aiming for. The result is immediate clarity on next steps, practical recommendations you can act on right away, and a stronger foundation for making informed, data-driven design decisions going forward.

(Learn how we apply these insights to development through our UX/UI and product design services).

• How long does a UX consulting project take?

Timelines for UX consulting are flexible and depend on your company size, goals, and the depth of work required.

We offer different levels of engagement:

• Quick sessions - a focused consultation or audit discussion typically lasts 1-2 hours.

• Full process transformation - a comprehensive engagement that includes diagnosis, strategy, and roadmap delivery usually takes 2-6 weeks.

Whether you need a short review of a single feature or guidance for a larger, long-term transformation, we tailor the scope to deliver maximum value as efficiently as possible.

• Can you train our internal team?

Absolutely - knowledge transfer is a key part of our consulting approach. We don’t just improve your processes; we help your team become stronger, more independent, and equipped for long-term success.

We run customized training and coaching sessions that focus on strategic and practical skills, such as:

• advanced UX research and discovery methods

• running effective design workshops and ideation sessions

• setting up efficient UX workflows and documentation standards

Every training session is adapted to your team’s current experience level and real-world needs - so the skills they learn can be applied immediately in day-to-day work.

(For ongoing, flexible support after the initial consultation, explore our Design Subscription services).

• What UX tools do you use?

We work with a modern, industry-standard tool stack designed to support efficient collaboration and high-quality outcomes - while staying flexible enough to integrate with whatever tools your organization already uses.

Some of the key tools we rely on include:

• Figma - for high-fidelity prototypes, centralized design systems, and fast wireframing.

• Miro / FigJam - ideal for collaborative workshops, brainstorming, and mapping user flows.

• Notion / Confluence - used for documentation, knowledge sharing, and structuring the UX strategy roadmap.

At the same time, we stay flexible - our team can easily adapt our workflow to align with your preferred tool stack.

• What does a UX designer do?

A UX designer’s role is to understand users and shape the digital experience so it’s helpful, intuitive, and enjoyable to use. They focus on learning about user needs, pain points, and motivations - then translate those insights into the structure and behavior of the product.

Their work typically includes activities such as:

• conducting user research to uncover insights

• creating wireframes and prototypes to define flows and interactions

• running usability tests to validate and refine solutions

In the end, a UX designer helps bridge user needs with business goals - improving usability, boosting retention, and positively impacting conversion and product performance.

• What is the cost of UX consultations?

Pricing for UX consultations is customized, since every organization and project has a different scope, level of complexity, and collaboration needs. We keep the process fully transparent and tailor the investment to the value and outcomes required - so you only pay for what you truly need.

We also offer a free initial 30-minute consultation. This session helps us understand your challenges, discuss possible directions, and provide a precise, no-obligation quote for the most suitable UX strategy or audit service.

• Do the consultations include a UX audit?

Yes - UX audits are often part of the consulting process. A UX audit is a structured review of your product’s usability, information architecture, and overall design quality.

During the initial consultation, we always conduct a brief audit-style discussion to identify key pain points. If a deeper analysis is necessary, we then perform a full, dedicated audit as a separate step - providing clear findings, priority recommendations, and the data foundation needed for future strategic decisions.

• Can I book a consultation if my website is still in the design phase?

Absolutely - in fact, this is often the best time to do it. Scheduling a UX consultation before launch or during the early design stage is one of the most cost-effective decisions you can make. At this point, potential usability issues and design flaws can be identified and corrected while they’re still quick and inexpensive to fix.

Our consultants are experienced in reviewing early-stage materials such as wireframes, low-fidelity mockups, and prototypes - helping you build a strong foundation before development begins.

• Do the consultations include usability testing with users?

The initial consultation focuses on strategy and process insights, but user testing can absolutely be included as a follow-up engagement. Usability testing involves observing real users as they complete key tasks in your product or prototype, revealing objective insights into behavior, friction points, and gaps in understanding.

(We often recommend combining this step with our UX/UI and Accessibility Audits for the most comprehensive results.)

• Do I need to prepare anything before the meeting?

Preparation isn’t required - but it does help us get to useful insights faster. If possible, share materials such as:

• access to your product, mockups, or prototypes

• analytics or performance data (conversion, drop-offs, etc.)

• user feedback or research findings

• a short list of your business or product goals

Providing this context upfront lets us spend more time on analysis and actionable recommendations instead of basic discovery.

• Will I receive a summary of the UX consultation?

Yes - documentation is a key part of the process. After every session, you’ll receive a clear written summary or short report that includes:

• key findings from the discussion

• specific recommendations and next steps

• strategic guidance you can start applying right away

This gives you a practical reference you can share with your team and use to guide future design decisions.

• What does the UX consultation summary look like?

You’ll receive a follow-up immediately after the meeting, and the exact format depends on the scope of the discussion:

• Meeting summary - a concise email recap with findings and next steps.

• Formal proposal - if we move toward collaboration, you’ll receive a detailed PDF report with recommendations, priorities, and transparent pricing.

This way, you get both quick communication and a structured document that can serve as a design brief or roadmap input.

• Can I reschedule a planned consultation?

Yes - rescheduling is completely fine, and we understand plans change. We simply ask for at least 24 hours’ notice before the original meeting time. As long as you notify us in advance, there are no fees or penalties, and you can easily choose a new time that suits your schedule.